Privacy Policy

1. Who We Are

The Digital Hype® is a digital marketing and web design agency based in Nallasopara East, District Palghar, Maharashtra – 401209, India. We provide web design, branding, social media management, Meta advertising, LinkedIn growth, and video production services to businesses across India and internationally.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us about our services.

2. Data We Collect

When you contact us via our website enquiry form, we collect:

• Name — to address you properly
• Email address — to send you our response
• Phone / WhatsApp number — to follow up on your enquiry
• Project details — what you share in the "About your project" field

We may also collect technical data automatically when you visit our site:

• IP address and browser type (via analytics tools)
• Pages visited and time spent on site
• Referral source (how you found us)

3. How We Use Your Data

We use your personal information only to:

• Respond to your enquiry or project brief
• Send you a proposal or quote for services you've asked about
• Follow up on an active project or client relationship
• Improve our website and understand how visitors find us (analytics only)

We never sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for any purpose beyond the service relationship you have initiated.

4. Cookies We Use

Our website uses the following types of cookies:

• Functional cookies — essential for the website to operate correctly (navigation, form submission)
• Analytics cookies — we use Google Analytics to understand how visitors use the site. This data is aggregated and anonymised. No personal identifiers are stored.

We do not use advertising cookies, retargeting cookies, or any third-party tracking pixels on this website. You can disable cookies at any time in your browser settings. See our Cookie Policy for full details.

5. Data Retention

We retain your contact information for as long as is reasonably necessary to:

• Complete the enquiry or project you contacted us about
• Maintain records for any active client relationship
• Comply with our legal obligations under Indian law

If you ask us to delete your data, we will do so within 30 days, subject to any legal retention obligations.

6. Your Rights — India DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Grievance redressal — raise a complaint with us if you believe your data is being processed incorrectly
• Nominee — nominate another individual to exercise your rights in case of incapacitation or death

To exercise any of these rights, contact us at thedigitalhype2.0@gmail.com with the subject line "Data Request – DPDP". We will respond within 30 days.

7. Your Rights — GDPR (EU/UK Clients)

If you are located in the European Union or United Kingdom, you have the following rights under GDPR:

• Right to access — request a copy of your personal data
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict processing — request we limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests

Our lawful basis for processing your data is legitimate interest (responding to a service enquiry you initiated). To exercise any GDPR rights, email thedigitalhype2.0@gmail.com with "Data Request – GDPR" in the subject line.

8. Data Security

We take reasonable precautions to protect your personal data. Enquiry data is received via secure HTTPS connections. We do not store payment card details — all transactions go through third-party payment processors.

While we do our best to protect your data, no transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately.

9. Third-Party Services

Our website may use the following third-party services, each of which has its own privacy policy:

• Google Analytics — website analytics (anonymised, no personal data)
• WhatsApp — for client communication (subject to Meta's privacy policy)
• Hostinger — web hosting provider (GDPR compliant)

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any questions, data requests, or complaints about how we handle your personal information:

• Email: thedigitalhype2.0@gmail.com
• Phone / WhatsApp: +91 87798 49621
• Address: A303, Raj Avenue CHS, Taki Road, Nallasopara East, Dist. Palghar – 401209, Maharashtra, India